Maintain an in depth, working knowledge of all IRA/CD products and services as they relate to operational procedures, increased efficiencies and profitability within the banking center. Research and clear CD and IRA entries and entries on other internal accounts. Interact with Financial Centers regarding all IRA/CD Operations supported Operational and Risk Functions. Revi

Maintain an in depth, working knowledge of all IRA/CD products and services as they relate to operational procedures, increased efficiencies and profitability within the banking center. Research and clear CD and IRA entries and entries on other internal accounts. Interact with Financial Centers regarding all IRA/CD Operations supported Operational and Risk Functions. Revi

Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of com

Demonstrate excellent customer service skills when speaking to customers, projecting confidence and ownership to the customer, and providing accurate SLAs and expectations, as measured through the department's quality and customer satisfaction program. Understand difference between various consumer products and apply knowledge to file dispute in correct system, give corre

Demonstrate excellent customer service skills when speaking to customers in English and Spanish, projecting confidence and ownership to the customer, and providing accurate SLAs and expectations, as measured through the department's quality and customer satisfaction program. When needed, provide live translations between callers and specialized dispute intake agents. When

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Executes department strategy plan to review solutions on early and/or later stage delinquent customer accounts across multiple products. Performs extensive skip tracing, and conducts research and accesses credit bureau information, bank statements, applications, and third party vendor services to assist in interpreting data to achieve customer contact. Successfully comple

#Develop a sales culture and sales focused environment within team. #Answer incoming phone calls from potential customers regarding request/question concerning New Mortgage Loans. #Actively identify and cross sell additional bank products. #Processing Customer application request. #Facilitating the account approval process with underwriting, processing, and closing depart

Executes department strategy plan to review solutions on early and/or later stage delinquent customer accounts across multiple products. Performs extensive skip tracing, and conducts research and accesses credit bureau information, bank statements, applications, and third party vendor services to assist in interpreting data to achieve customer contact. Successfully comple