To provide repair and preventive maintenance services for qualified customer equipment at FACT and customer locations. Have strong computer/electronics knowledge some equipment requires electronic troubleshooting and basic programming. Essential Duties and Responsibilities Troubleshoot, repair and service customer equipment by diagnosing problems Answer customer inquiries

Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, orders, complaints, returns and corrections. Optimize route coordinating for service appointments Extensive knowledge of account requirements and special situations; the ability to get results for customers. Adjust