• Schedules appointments as deemed appropriate by the department and performs patient registration activities including pre-registration: obtaining insurance information, medical and demographic data, entry of appropriate diagnostic ICD-9 and/or ICD-10 CPT coding, and other information related to diagnostic procedures in order to ensure billing accuracy.
• Answers the phones and directs calls in a courteous and efficient manner.
• Relays information to patients and family members according to and following HIPAA Regulations.
• Prepares patient liability estimations for both pre-service/scheduled services and walk ins.
• The ability to prioritize work.
• Utilize effective communication skills to incorporate Corewell Health standards while providing service to patients, colleagues, other departments, and physician offices.
• Operates standard office equipment such as Microsoft systems, calculators, photocopiers, fax machine.
• Works with the Pre-service Center and/or physician's office to obtain or change authorizations required per Imaging protocols or script compliance.
• Transport and escort patients via wheelchair as needed
• Informs patients of delays in appointment times when requested.
• Calls the physician/physician's office/Quest labs when patients arrive without a script or required labs.

PAR IMAGING ADDENUM (PAR IMAGING RESPONSIBILITIES)

• Initializes and assists patients with required paperwork associated with each department.
• Responsible for monitoring and reviewing all diagnostic scripts from physicians to ensure the correct exam is performed and billed.*
• Responsible for creating CD's of patient exams and digitizing images into the PACS system.
• Handles and prepares CD requests for other healthcare facilities and physicians.
• Calls patients prior to procedural testing to confirm appointment and prep information.
• Operates standard office equipment such as Microsoft systems, calculators, photocopiers, fax machine, and CD Burner.
• Monitors inventories related to the job and orders accordingly.