Positions Location: Portland, MI
General Purpose of Job:
The registration of outpatients in a timely and efficient manner. Verifies insurance, performs point-of-service cash collection, discharges patients following appropriate protocols, and provides customer service duties in a proactive and professional manner.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Interacts with patients, family, healthcare providers and office staff to provide customer service, which meets and exceeds the needs of our patients and other customers.
- Performs all-encompassing registration and discharge duties for our patient customers.
- Coordinates appointment scheduling and appointment reminder calls as needed.
- Verifies insurance eligibility.
- Collects payments for co-pays, deductibles, and other patient balances.
- Collects all demographic and financial information in an accurate and professional manner.
- Assures the accuracy of all patient encounter forms associated with the patient visit.
- Assists with the training and continuing education of staff as needed.
General Requirements | None |
Work Experience | Minimum of one year experience in physician practice setting. |
Education | High School Diploma or GED |
Specialized Knowledge and Skills | Excellent verbal and communication skills with knowledge of medical terminology. Demonstrated knowledge of computer keyboard skills. Working knowledge of medical terminology, diagnosis/procedure coding preferred |
University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Shift | Days |
Degree Type / Education Level | High School / GED |
Status | Full-time |
Facility | Sparrow Ionia Hospital |
Experience Level | Under 4 Years |