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Position details: full-time, 3:30 p.m. to 12 a.m.
Will support employees working from 3:30 p.m. to 8 a.m.
One day per week will come in from 12:30 p.m. to 9 p.m. for team meeting.
On-call weekend rotation every 5th weekend (this flexes depending on leadership schedule availability).
- Responsible for day-to-day operations of Patient Access functions (e.g. scheduling, pre-registration, benefit verification, pre-authorization, admission/registration, benefits advisors, etc.) to ensure operations are maintained according to standard.
- Serves as an on-site liaison between Corewell Health Business Services and the facility.
- Maintains and promotes good customer relations with facility management, physicians and physician office staff.
- Coordinates with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols, capturing accurate information, timely registration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns and more.
- Reviews Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements.
- Informs designated Regional Patient Financial Services Director (PFSD) of any significant issues in the Patient Access areas (e.g. Pre-registration delays, unbilled challenges, pre-authorization backlogs, etc.).
- Stays abreast of regulatory requirements and company compliance policies, ensuring timely staff education.
- Inform staff of relevant changes and developments in payer requirements.
- Ensure quality review measurements are in place.
- Facilitates implementation and monitoring of standard policies, processes, reporting and education programs.
- Oversees management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership.
- Develops specific objectives, budgets, and performance standards for each area of responsibility.
- Identifies and implements process improvements to lower costs and improve services to facility customers.
- Performs staff reviews and prepares performance documents for direct reports.
- Recommends appropriate number of qualified/competent staff.
- Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.
- Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.
- Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
- Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
- Required Bachelor's Degree or higher in business or related field.
- Preferred Equivalent work experience may substitute degree requirement.
- 3 years of relevant experience relevant experience Required
- Supervisory experience. Preferred
- CRT-Revenue Cycle Representative, Certified (CRCR) - HFMA Healthcare Financial Management Association 180 Days required
Primary Location
SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal OakDepartment Name
Admitting and Registration - Royal OakEmployment Type
Full timeShift
Evening (United States of America)Weekly Scheduled Hours
40Hours of Work
3:30 p.m. to 12 a.m.Days Worked
Monday to Friday, rotating on-call weekendsWeekend Frequency
On-call weekendsCURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Beaumont Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.